Here’s what’s new at Podium

After-Hours Call Greeting

Set different greetings for business hours and after hours while using a single voice agent to handle all calls. Callers always get the right context and your business sounds polished at any time of day.

Available to all customers using Podium Voice AI.

AI Studio

Our new AI Studio allows you to manage your agent workforce and see performance of your agents. Now all the feedback you’ve given and how it has been implemented is in one place. Test out scenarios before they happen.

Automative

AI Task Management

Jerry now creates and assigns follow-up tasks for your team automatically. When a conversation needs human attention to close, Jerry flags it so the right person knows exactly when to step in. Team members get customizable notifications and can view all tasks in a dedicated Tasks page, making it easy to prioritize and act on every opportunity.

Voice AI Escalations

Voice agents can now send real-time escalations with @mentions to specific team members or entire teams, just like text agents. Urgent calls get flagged immediately so the right people can step in with full context.

Jerry V2 Improvements

Jerry V2 is rolling out to more auto dealerships, bringing faster response times, stronger conversation handling, and more accurate answers. Helps convert more leads into test drives and appointments with less manual effort.

Aesthetics & Wellness

Available for customers on Podium EMR

Add-On Services

Configure any service as an optional add-on that customers can select during booking or staff can add during scheduling.

Lot Tracking

Track inventory batches by lot number and expiration date. Include lot selection in charts and maintain a complete audit trail.

Mix & Match Packages

Create bundled packages that combine services, products, and/or grouped options that allow clients to choose their own benefit.

Client Notes

Add and view client notes in a dedicated tab on the patient profile, as well as in the overview. Mark notes as important to appear as callouts during booking and on an appointment.

Non-Blocking Time Slots (Numbing & Processing Time)

Configure hands-on time, wrap-up, and transition periods by service to keep providers available for booking when they’re not actively with a patient.

Now in Beta for MedSpa EMR Customers – Contact Podium to enable

AI Charting

Record consults and appointments, while AI automatically turns the conversation into SOAP chart notes, so you can stay present and focused on your patients.