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Exciting New Update: Enhanced Shopify Integration with Podium

At Podium, we&#8217;re always striving to make your business more efficient and your customer interactions smoother. We&#8217;re thrilled to announce a major update to our Shopify integration that will give you even more power to manage your customer relationships and drive sales. Let&#8217;s dive into the details of these exciting new features!
Sync More Information with Ease We&#8217;ve made it easier than ever to sync detailed order and fulfillment information between Shopify and Podium. This integration ensures you always have the latest order status, fulfillment details, and more right at your fingertips, enabling you to respond more quickly and accurately to customer inquiries.
One of the most exciting features of this update is the ability to sync your Shopify catalog directly with Podium. With item syncing now available, you can quickly search and share products from your catalog with customers you&#8217;re chatting with&mdash;without ever leaving the conversation.


<img loading="lazy" decoding="async" src="https://cms.podium.com/wp-content/uploads/2024/12/Screenshot-2024-12-11-at-1.28.01 PM-2-1024x763.png" alt="" width="640" height="477" class="alignnone size-large wp-image-37462" srcset="https://cms.podium.com/wp-content/uploads/2024/12/Screenshot-2024-12-11-at-1.28.01 PM-2-1024x763.png 1024w, https://cms.podium.com/wp-content/uploads/2024/12/Screenshot-2024-12-11-at-1.28.01 PM-2-300x223.png 300w, https://cms.podium.com/wp-content/uploads/2024/12/Screenshot-2024-12-11-at-1.28.01 PM-2-768x572.png 768w, https://cms.podium.com/wp-content/uploads/2024/12/Screenshot-2024-12-11-at-1.28.01 PM-2-600x447.png 600w, https://cms.podium.com/wp-content/uploads/2024/12/Screenshot-2024-12-11-at-1.28.01 PM-2-360x268.png 360w, https://cms.podium.com/wp-content/uploads/2024/12/Screenshot-2024-12-11-at-1.28.01 PM-2-160x119.png 160w, https://cms.podium.com/wp-content/uploads/2024/12/Screenshot-2024-12-11-at-1.28.01 PM-2-350x261.png 350w, https://cms.podium.com/wp-content/uploads/2024/12/Screenshot-2024-12-11-at-1.28.01 PM-2-100x74.png 100w, https://cms.podium.com/wp-content/uploads/2024/12/Screenshot-2024-12-11-at-1.28.01 PM-2-460x343.png 460w, https://cms.podium.com/wp-content/uploads/2024/12/Screenshot-2024-12-11-at-1.28.01 PM-2.png 1470w" sizes="auto, (max-width: 640px) 100vw, 640px" />
Boost Sales with AI-Powered Recommendations But that&#8217;s not all! With this update, Podium&#8217;s AI-powered agent can now scrape your Shopify catalog and automatically recommend products to customers based on their preferences and previous interactions.
This takes the pressure off your staff by handling repetitive product inquiries&mdash;especially after hours when you may not have someone available to respond. By delivering quick, tailored product recommendations, your customers are more likely to make a purchase and return for future needs.
Automate Customer Outreach In addition to the new syncing capabilities, we&#8217;ve also expanded our suite of automation tools. Podium makes it simple to automate key customer touchpoints throughout their journey, helping you save time and improve customer satisfaction.
Here are a few examples of how you can automate outreach:
<ul>
<li>Thank You Messages: Automatically send a thank-you note after an order is paid or fulfilled.</li>
<li>Shipping Updates: Send updates to customers when their order has been shipped.</li>
<li>Review Invitations: Invite customers to leave a review after they receive their products.</li>
<li>Abandoned Cart Follow-Ups: Re-engage lost leads by automatically sending a reminder to customers who abandoned their carts.</li>
</ul>
These automation features can be fully customized to suit your business, so you&#8217;re always engaging customers in a way that&#8217;s aligned with your brand.
How to Access These Features To start taking advantage of these new updates, simply reconnect your Shopify integration through the Podium Marketplace. The process only takes about 5 minutes, and you&#8217;ll need your Shopify subdomain and credentials to complete the process.
We&#8217;re Here to Help As always, our team is here to support you. If you have any questions or need assistance with the update, don&#8217;t hesitate to reach out to us.
Thank you for choosing Podium, and we can&#8217;t wait for you to experience the power of our enhanced Shopify integration!
&mdash; Katie Green, Product Team at Podium

A major update to our Shopify integration will give you even more power to manage your customer relationships and drive sales.