Missed Call & Voicemail Email Notifications
Never miss a message again. Get notified instantly when you miss a call or voicemail meant for you—right in your inbox.
This ensures you’re always in the loop, even when you’re away from your desk or off the app, so you can follow up faster and keep conversations moving.
Note: Email notifications are only sent to users who have opted in via their notification settings and are the owner of the call.
Some examples include:
- Calls directly sent to your extension
- Calls assigned to a call group or call queue you’re part of
Create a Custom Podium Email Address
You can now create and customize a Podium email address—no Gmail or Outlook account required!
This means you can:
- Instantly spin up a @podium.email address for your business
- Route and manage Lead Drive directly through your Podium inbox
- Start sending and receiving emails without needing to connect a third-party provider
It’s perfect for teams who want a fast, easy, and professional way to manage email leads inside Podium—especially if you don’t already use Gmail or Outlook. No more extra setup, email account juggling, or missed leads. Just a custom Podium email that works right out of the box—fully integrated into your inbox experience.
Smarter Email Threading is Here
Say goodbye to scattered emails in your customer’s inbox, say hello to one continuous thread your customers (and your team) can easily follow. We’ve made email conversations in Podium feel more like…well, real email.
Previously, when you and a customer exchanged emails, each reply showed up as a separate message in their inbox—making it harder to follow the conversation. Now, replies are grouped together in a single email thread, just like they expect.
Here’s what’s new:
- Replies stay neatly organized in the same email thread in the customer’s email inbox
- Conversations are easier to follow on both ends
- A more professional and familiar experience for your customers
This update applies automatically—no setup needed. Just send emails like normal and enjoy cleaner, more connected conversations.
Dual-Path Audio Control
Now you can configure separate audio output devices for different stages of a call.
For example, a user can set ringing alerts to play through desktop speakers while the actual call audio routes through a headset. This provides greater flexibility and ensures users don’t miss incoming calls, even if they’re not wearing their headset, while maintaining clear, private audio during active conversations.
Automatic STIR/SHAKEN Verification for Phone Numbers
Many legitimate business numbers are flagged by carriers as spam as a result of not being verified via STIR/SHAKEN protocols, the industry standard for authenticating caller ID, resulting in poor answer rates and lost business. At Podium, we automate that process along with our number configuration to ensure that your calls are recognized by carriers as a valid business.
This verification confirms to carriers and recipients that your calls are legitimate and not spoofed, increasing answer rates and trust. No manual registration or setup is needed — Podium handles the verification process seamlessly in the background as soon as your number is activated.
Hot Leads List (Auto Only)
If you get a high volume of leads but engagement can be low – this will be a game changer. With these new views, you can see:
- Hot Leads: Leads active within the last 4 hours
- Engaged Leads: Lead has responded to communication/messages
- Non-engaged Leads: Lead has yet to respond to communication/messages
Calendar Invite for Test Drives Set (Auto Only)
When your AI agent schedules a test drive, now they’ll get a calendar invite sent so they can add it to either their favorite calendar app. This creates a sense of commitment which increases the likelihood of the show rate for the test drive.
Bulk Messages: Real-time Audience Breakdowns
Know your true reach before you hit “Send”. A live audience breakdown now shows exactly how many contacts make it into—and out of—every bulk message.
You now have a visible view to see counts (and reasons) for contacts excluded because they:
- Got another bulk message recently
- Are in an active inbox conversation
- Aren’t subscribed to marketing texts
Control is yours! These skips help protect your audience from message fatigue or unwanted outreach—but if you’d prefer to include contacts with recent inbox activity or recent sends, you still have the option to uncheck those skip settings and include them anyway.
Works with any list source. Whether you’re filtering inside Podium or importing a CSV, you get the same crystal‑clear final send total.
Send smarter, with confidence. Common edge cases are caught so you’re never left wondering, “Wait… who got this?”